Company > Why EFI?

EFI is the facility management and service company that understands what you're up against every day. With competing priorities and an unprecedented speed of business, you are pressured to do more with less. EFI understands that you have to balance budgets, service your customers and community members, and maintain a professional image and safe working environment for your patrons and clients.

To meet your needs, EFI operates much differently than most facility management and service companies. Here's how:

- We perform the services for all of our accounts

- We focus on process in delivering service

- We approach problems from a systemic perspective

- We have a unique task-based bid-generation process

Servicing Accounts

We use our own employees to perform services. When clients select EFI, a partnership is formed that we take very seriously. Among other factors, trust is a main tenet of this partnership. To maintain trust and to control the quality of service, EFI believes it is vital we perform the service at your facility. We avoid using third party providers unless a compelling business reason exists. This approach also allows EFI to establish, execute, and control budgets associated with service.

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Process-driven Service Delivery

EFI is a leader in the implementation of advance planning and scheduling techniques to more efficiently operate facilities. We know that effective planning can dramatically cut labor costs, thereby adding savings straight to the bottom line. For example, the use of advance planning techniques can reduce the number of required crew members from 16 to 10 and still achieve the same results.

Traditionally, companies have paid for employee downtime associated with unplanned work. Through the use of advance planning and scheduling techniques EFI designs facility service programs that consistently stay on time and on budget. This process-driven approach extends to all areas of EFI as we look to drive out inefficiencies in our overall operation.

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Systemic Approach to Problem Solving

EFI uses a holistic and systemic approach to problem-solving called Systems Thinking. Its foundation lies in Systems Dynamics, founded in 1956 by MIT professor Jay Forrester.

Systems Thinking defines a system as group of interrelated factors that regulate the flow of information and/or resources. Systems Thinking focuses, then, on the internal structure, or system, being considered.

How does this approach help our clients? Using this approach avoids symptom-level problem-solving, a costly and ineffective use of time and resources. Instead, this approach creates long-term solutions and long-term value.

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Bidding and Pricing Process

Do you feel like your facility services provider's bidding process is shrouded in mystery? You may be right. Many companies do not have clear-cut pricing method because they are focused on winning the job by providing the lowest price. This sounds good at first, but EFI knows that customers who select a company based on the price alone are most likely to dismiss that same company due to the poor quality of their work. Therefore, EFI's primary focus is to deliver the highest quality service. We create all bids by answering these basic questions:

» How many resources are required to deliver outstanding service?
» For what length of time are the resources required?
» At what frequency of service are the resources required?

To determine the answers to these basic questions, EFI uses state-of-the-art software that quantitatively generates a bid using industry accepted rates based on the size and configuration of your facility, the type of floor coverings and wall treatments, and the level of detail expected from the customer.

The bids we generate are not based on staffing a job with minimal personnel just to earn your business. Our bids are given with the purpose of keeping your business long-term.

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